Managing Invoicing and Customer Payments in Odoo 17

Speed up your invoicing process, track payments, and get paid faster — all with the smart automation tools in Odoo 17.

How Invoicing Works in Odoo 17

Odoo 17 makes invoicing part of your natural sales flow:

  1. Create a sales order or deliver a product
  2. Odoo generates a draft invoice
  3. Review and validate the invoice
  4. Send to the customer (email or portal)
  5. Accept payment via bank, check, or online

This seamless flow ensures you never miss billing for your services or shipments.


Creating and Sending Invoices

You can create invoices from:

  • 💼 A confirmed sales order
  • 🚚 A completed delivery
  • 📝 Manually for custom billing (consulting, deposits, etc.)

Fields to configure include:

  • Customer and delivery address
  • Product lines with pricing, tax, and quantity
  • Terms, due dates, and payment instructions

Once validated, click "Send & Print" to email the invoice or share a portal link.


Recurring Invoices and Subscriptions

If you offer subscription-based services or retainers:

  • Use the Subscriptions module for automated recurring billing
  • Define contract period, renewal cycle, and invoice generation rules
  • Track renewals, churn, and MRR (monthly recurring revenue)

Odoo will handle recurring invoices and notify customers on renewal dates.


Accepting Online Payments

Odoo integrates with popular payment gateways like:

  • 💳 Stripe
  • 🏦 PayPal
  • 🌍 Adyen, Mollie, Razorpay, and more

Enable online payments in your settings and customers will be able to pay invoices directly from their portal. Payment confirmations are synced automatically to Accounting.


Tracking Payments and Payment Matching

Each invoice has a clear payment status:

  • 🟢 Paid
  • 🟡 Partially Paid
  • 🔴 Unpaid

Odoo supports:

  • Batch payments
  • Manual or automatic bank reconciliation
  • Multi-currency support

Pro Tip: Import your bank statements and let Odoo auto-match payments to open invoices.


Customer Reminders and Follow-ups

Improve cash flow with automatic reminders:

  • 📩 Email follow-ups for overdue invoices
  • 📆 Configure days, templates, and escalation steps
  • 💬 Add manual notes or schedule calls with your AR team

This keeps your receivables under control and reduces the need for manual chasing.


Receivables Reports and Cash Flow

Finance teams can monitor:

  • 📊 Aged receivables by customer
  • 📅 Payment due dates and amounts
  • 💰 Revenue recognition and deferred revenue
  • 📈 Cash forecast based on open invoices

All reports can be exported to Excel or shared with stakeholders.


Conclusion

Odoo 17 makes invoicing smarter, faster, and more accurate. You can automate billing, accept payments online, and track receivables — all within one clean interface.

Need help setting up invoicing automation in Odoo 17? Our finance experts are here to help.

Managing Invoicing and Customer Payments in Odoo 17
JD / Janeindiran November 4, 2023
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