Overview

We are committed to providing excellent service and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed. By using our services, you agree to the terms outlined below.

Cancellation Policy

1. Order/Service Cancellation
   • Customers may cancel their order or service request within 2 days of placing the order for a full refund.
   • Cancellations made after this period may be subject to a cancellation fee of 10% of the total order value.
2. Subscription Services
   • Subscriptions can be canceled at any time. However, cancellations made after the billing cycle has started will not be eligible for a refund for that cycle.
   • To avoid being charged for the next billing cycle, cancellations must be made at least 24 hours before the renewal date.
3. Non-Cancellable Items/Services
   • Certain items or services may not be eligible for cancellation once the order is confirmed. These include:
     • Custom or personalized products.
     • Services that have already been initiated or completed.

Refund Policy

1. Eligibility for Refunds
   • Refunds are available for orders or services that meet the following conditions:
     • The product/service was not delivered as promised.
     • The product/service was defective or damaged upon delivery.
     • The cancellation request was made within the eligible time frame.
2. Refund Process
   • Refund requests must be submitted via email within 2 days of the issue or cancellation.
   • Once the refund request is received, we will review and process it within 5-10 business days.
3. Refund Method
   • Refunds will be issued to the original payment method used during the purchase.
   • In cases where the original payment method is unavailable, alternative arrangements may be made at our discretion.
4. Non-Refundable Items/Services
   • The following are not eligible for refunds:
     • Products/services explicitly marked as non-refundable.
     • Digital products that have been downloaded or accessed.
     • Services that have been fully rendered.

Exceptions

We reserve the right to make exceptions to this policy in cases of extraordinary circumstances, such as:

• Errors on our part (e.g., incorrect billing or delivery).
• Force majeure events that prevent service delivery.

Contact Us

If you have any questions or concerns about this policy, or if you wish to request a refund or cancellation, please contact us at:

• Email: [email protected]

We value your business and will do our best to resolve any issues promptly and fairly.