Why Internal Communication Tools Matter
In fast-paced businesses, quick and clear communication is critical. Traditional email is too slow for everyday teamwork. Messaging apps like Odoo Discuss bring conversations into real time, improving decision-making and productivity — especially for remote or hybrid teams.
Odoo Discuss keeps all your messages, alerts, and updates inside the same system your teams already use — no switching apps, no losing context.
Overview of Odoo Discuss
Odoo Discuss is a real-time messaging platform that's built directly into the Odoo ERP environment.
Key Features:
- Public channels for team-wide discussions
- Private groups for project or department teams
- 1-to-1 direct messaging
- Instant notifications and activity feeds
- Integrated messaging inside tasks, projects, sales, and support tickets
All communication happens securely inside your own Odoo server — protecting privacy and improving efficiency.
Creating Channels and Private Groups
Organize communication around your teams, projects, or topics by creating channels:
- Public Channels: Open to everyone (e.g., #general, #company-news, #sales-team)
- Private Channels: Invite-only groups for confidential discussions
- Multi-company support: Keep communications separated if managing multiple businesses
Channels help reduce inbox overload and focus conversations where they belong.
Direct Messaging and Notifications
Need to have a private conversation or quick chat? Odoo Discuss supports:
- Direct 1-to-1 chats between employees
- Group chats with multiple participants
- Real-time push notifications on web and mobile
- Tagging (@mention) users to get their attention
Missed a message? No problem — all conversations are archived and searchable.
Seamless Integration with Other Odoo Apps
What makes Discuss so powerful is its deep integration with every other Odoo app:
- Chat inside projects, tasks, and sales orders
- Auto-notifications when tasks are assigned or updated
- Customer support teams discuss tickets internally before responding
- Instant messaging inside HR recruitment workflows
This means your teams communicate exactly where the work happens — without needing to jump between platforms.
Mobile and Remote Team Collaboration
Today's teams work from anywhere. Odoo Discuss is fully mobile-ready:
- Android and iOS apps available
- Push notifications for new messages
- Mobile-friendly messaging interface
Remote teams stay connected, productive, and in sync — whether at home, in the office, or on the move.
Best Practices for Using Odoo Discuss
- Create channels for each department or project
- Use tagging (@mention) to direct attention where needed
- Establish guidelines for quick responses vs formal emails
- Pin important messages or announcements
- Integrate with task/project management for seamless workflows
Conclusion
Odoo 18 Discuss makes internal communication faster, simpler, and more integrated with your daily operations. It's the modern replacement for endless email chains — driving real collaboration across your business.
Want to enable smarter teamwork with Odoo? Let our team help you set it up!
