Odoo 10, released in 2016, went after speed and gaps: lead scoring and better pipeline management in CRM, more website themes and SEO tools, quality control in manufacturing, and the first Helpdesk app with ticketing and SLAs. Neither Odoo 9 nor Odoo 10 has been supported for years. Odoo's three-year standard support window puts every release older than Odoo 14 outside support on Odoo Online and Odoo.sh, with paid extended support only on-premise, so for a business still on one of them the practical question is which supported version to move to — Odoo 17, 18 or Odoo 19.
Odoo 10
Introduction: Odoo 10 brought in significant changes that built upon the features introduced in Odoo 9. In this comparison, we'll explore the key differences between Odoo 9 and Odoo 10, focusing on new features, improvements, and usability enhancements.
1. Performance Enhancements
Odoo 10 made several improvements in performance, with a focus on speeding up the platform and making it more efficient for large-scale deployments. Businesses that rely on Odoo for complex workflows noticed faster load times and better overall performance.
Key Differences
- Speed: Odoo 10 included optimizations that resulted in faster loading times and smoother operation, particularly for large datasets.
- Database Performance: The database performance was improved, with enhanced caching mechanisms and optimized queries.
2. New CRM Features
Odoo 10 introduced a number of improvements to the Customer Relationship Management (CRM) module. These changes made it more powerful and suited businesses looking for more detailed and structured customer interaction tracking.
Key Differences
- Lead Scoring: Odoo 10 added lead scoring functionality, which allowed businesses to prioritize leads based on certain criteria.
- Pipeline Management: Improved pipeline management tools provided a more streamlined approach to managing customer relationships and sales workflows.
3. Website Builder Upgrades
The Website Builder saw major improvements in Odoo 10, making it even easier for businesses to create professional-looking websites with minimal effort.
Key Differences
- Customizable Themes: Odoo 10 introduced more theme options and customization features for businesses wanting a unique website design.
- SEO Enhancements: Odoo 10 included new SEO features to help businesses optimize their websites for search engines, improving visibility and ranking.
4. Manufacturing and MRP Enhancements
Odoo 10 further improved the Manufacturing Resource Planning (MRP) module, introducing better tools for managing production orders and streamlining operations.
Key Differences
- Quality Control: Odoo 10 introduced enhanced quality control features, helping businesses maintain high standards throughout the production process.
- Manufacturing Orders: The process of managing manufacturing orders was more efficient, with better order tracking and streamlined processes.
5. New Helpdesk Module
Odoo 10 introduced a new Helpdesk module, which allowed businesses to handle customer support and inquiries directly within Odoo. This was a big addition for businesses providing after-sales support.
Key Differences
- Ticketing System: Odoo 10's Helpdesk module included a robust ticketing system that tracked customer issues and provided real-time updates.
- Service Level Agreements (SLAs): The Helpdesk module introduced SLA management, helping businesses set expectations for response times and resolution.
Conclusion
Odoo 10 brought several improvements over Odoo 9, particularly in terms of performance, CRM features, website customization, and the introduction of the Helpdesk module. The added functionalities made Odoo 10 a more comprehensive tool for managing customer relationships, manufacturing, and online presence.
Comparison Table
| Feature | Odoo 9 | Odoo 10 |
|---|---|---|
| Performance | Good performance, but room for improvement in large-scale deployments | Improved database performance, faster loading times |
| CRM Features | Basic CRM features | Lead scoring, improved pipeline management |
| Website Builder | Basic functionality with limited customization | Customizable themes, SEO enhancements |
| Manufacturing & MRP | Basic MRP functionality | Quality control, improved manufacturing order management |
| Helpdesk Module | Not available | Ticketing system, SLA management |
Questions we get asked
Is Odoo 10 still supported?
No. Odoo supports each major version for three years with helpdesk, bug fixing and security updates, and Odoo 10 left that window long ago. Its current support table shows every release older than Odoo 14 as unsupported on Odoo Online and Odoo.sh, with paid extended support available on-premise only. Extended support buys helpdesk and bug fixes, not security updates.
Can I upgrade from Odoo 10 straight to Odoo 19?
Yes. Odoo's stated policy is that you can upgrade from any version, but only onto a supported one, and the upgrade platform lists 17.0, 18.0 and 19.0 as the available targets. There is no need to hop through each release. The database conversion is one request; the schedule is set by how long it takes to port custom modules to the target version.
Is Helpdesk free in Odoo, or Enterprise-only?
Helpdesk is an Enterprise app. In Odoo 19 the helpdesk module carries Odoo's Enterprise licence, so a Community install does not get the ticketing, SLA policies or helpdesk reporting described here. Community users normally handle support through Project tasks or a third-party module from the community. If Helpdesk is why you are on Odoo, budget for Enterprise user subscriptions when you upgrade.
What has to be rewritten between Odoo 10 and a current release?
Every custom module. Odoo 10 runs on Python 2 and Odoo 11 was the first release on Python 3, so old modules need a language-level rewrite as well as changes for the current ORM, web client and reporting engine. Invoicing also moved onto the shared account.move model. Standard data is converted for you; custom code is not.
Is it worth upgrading an Odoo 10 database, or starting a new one?
Upgrading keeps years of customers, orders, invoices and stock history, which is usually the point. Starting fresh is attractive when the old configuration no longer matches how the business runs and most of the customisations have since become standard apps. Test both: request an upgraded test copy, and price a clean install with master data and open balances imported. upgrade.hadoopt.com can scope that comparison.